![planning session](https://www.strategiccontact.com/wp-content/uploads/2023/03/planning-session.jpg)
My last post took an analytical perspective on the state of credit union contact centers based on our proprietary Efficiency and Effectiveness Evolution (E3) Spectrums® tool. We also keep our fingers on the CU pulse through interactions with leaders and assessment project work that delivers direct input from frontline staff through surveys. In CU contact… Read More »