Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Get to Know Strategic Contact

The experts in contact center strategy, operations, and technology.

  • experienced-consultantsExperienced consultants averaging 25+ years in the industry
  • provenProven project frameworks tailored to each client’s needs and objectives
  • practicalPractical knowledge of technology and operations including challenges and keys to success
  • keenKeen strategic insights to drive business, operations, and technology plans

We help companies optimize the value of their contact center technology and operations.

What we do

We meet the people, process, and technology challenges of contact centers with innovative, effective approaches that deliver measurable results. Whether we’re working for a Fortune 500 company or a small to medium business, we work closely with clients to achieve their business goals through meticulous project planning and execution.

  • Planning

    We assess the current environment, define the vision and actions to meet goals, and develop the roadmap to make it happen.

  • Executing

    We provide expert advice in center design, technology selection and deployment, process design, and change management.

  • Educating

    We serve as featured speakers at events and share our knowledge and insights through industry publications and blogs.

  • Analyzing

    We conduct original research to explore industry trends and lend our perspective to aid decision making.

We live our core values of excellence, respect, integrity and high value results.

We set the bar very high at Strategic Contact. After all, our team and our project results are the only product we have. While we have different backgrounds, we share common traits:

  • We are energized by solving client issues. We've been "accused" of being passionate about our work, and we're fine with that!
  • We dig in, roll up our sleeves, and get involved. There's no watching from the sidelines.
  • We're focused on your business and don't take a cookie-cutter approach. We are open-minded, objective, and collaborative.
  • We know what we're doing. Our years of being in the trenches help you feel confident in our abilities and knowledge.
  • We also like to have fun. We find ourselves and our clients smiling and laughing as we share knowledge and solve problems.

Meet the Team

  • Lori Bocklund
    Founder & President
    Read about Lori >
  • Matt Morey
    Senior Consultant
    Read about Matt >
  • Shannon McAlister
    Consulting Analyst
    Read about Shannon >