Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Posts Categorized: Co-Browsing

Co-Browsing Takes Web-based Customer Service Up a Notch

If you strike up a conversation about Web-based self service with contact center professionals, you’ll likely get a glow of satisfaction over the growing base of customers tinged with a hint of frustration over the channel’s isolation from other modes of contact. Organizational siloes are an unfortunate reality that most folks tolerate due to the… Read More »