Thanks for highlighting the important decisions and their impact on our project. This helped us take ownership of the project outcome and realize some great benefits.
The learnings exceeded my expectations. I have many things to review and discuss when I return to the office! Your company’s involvement was critical to the success we had in this project. You did an outstanding job of helping us accomplish a difficult task in a very timely manner.
Brian and Steve are terrific! They did such a good job fitting into our culture, handling sensitive topics, and didn’t get distracted when the answers weren’t clear. They are really good at what they do. I feel like we made a terrific choice in selecting Strategic Contact for this project.
They brought instant credibility to our project. Strategic Contact helped us document and articulate a three-year technology roadmap for our contact centers. The advantage of working with consultants that specialize in contact centers – and are not trying to sell technology – is that senior managers are willing to listen and not assume there is… Read More »
We’ve chosen Strategic Contact for a number of engagements based on their track record of delivery, which inspires trust and confidence. They are demonstrated experts in contact centers from a people, process, and technology perspective and they have a proven approach to driving actionable outcomes. They provide solid, understandable frameworks for brainstorming, requirements setting, implementation… Read More »