We’ve chosen Strategic Contact for a number of engagements based on their track record of delivery, which inspires trust and confidence. They are demonstrated experts in contact centers from a people, process, and technology perspective and they have a proven approach to driving actionable outcomes. They provide solid, understandable frameworks for brainstorming, requirements setting, implementation management, and follow up.
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Categories
- Analytics
- BC/DR
- Best Practices
- Business Case Development
- Business Process Optimization
- Callback Queuing
- Change Management
- Chat
- Cloud Solutions
- Co-Browsing
- Collaboration
- Consolidated Desktop
- Contact Center Metrics
- Cost Structure
- CRM
- Cross-Selling/Up-selling
- Customer Satisfaction
- E3 Spectrums
- Home Agents
- ID&V, Fraud Protection, Security
- Implementation
- IVR
- Knowledge Management
- Managed Services
- Mobility
- Multi-channel Customer Contact
- Organization
- Outsourcing
- PCI
- Peak Volume Management
- Performance Management
- Planning
- Proactive Outbound
- Reporting and Analytics
- Routing and Skills
- Sales-based Contact Center
- Self-Service
- SIP
- Social Media
- Support
- Team Building
- Technology
- Testing
- Uncategorized
- Unified Communications
- Vendor Selection
- Vertical Markets
- Voice of the Customer
- Voice of the Employee
- VoIP
- Wikis