Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Posts Categorized: SIP

What is SIP?

SIP is a protocol standard for initiating and managing “sessions” or connections between point A and point B. It is one of many standards that have been defined over the years, and is competing with or replacing predecessors such as H.323. SIP fits with “Voice over Internet Protocol” (VoIP), which is the way most voice… Read More »

Time to Start SIP-ing?

Session Initiation Protocol (SIP) is among the latest contact center technology innovations that carry the promise of delivering unique capabilities to benefit your company and your customers. But is it for real? Here are a few of the opportunities we’ve identified for SIP in contact centers… Platforms built on SIP support routing of all media… Read More »