Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Posts Categorized: E3 Spectrums

A Picture That Paints 1,000 Words

It’s said a picture paints a thousand words. We help clients craft “elevator stories” about their contact centers (with associated visual images) so company leaders fully understand the centers’ value and needs. We also help them prioritize projects and investment opportunities into clear calls for action focused on a few recommendations with the greatest returns…. Read More »

Efficiency and Effectiveness Evolution Spectrums®

Many of our clients want to know how they compare with centers of like size, maturity, and industry. They’re often drawn to benchmarking resources and other studies and surveys. While interesting, the data that drives these reports do not necessarily reflect what the best centers do, nor do they focus on what’s possible. And even… Read More »