Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Posts Categorized: Cross-Selling/Up-selling

Technology Enables Cross-Selling/Up-Selling for Contact Centers

Cross-selling/up-selling is a strategic focus for centers that seek to add value to their customer interactions. Technology is a crucial resource when setting these strategies in motion. It plays a part in every stage of the process – from hiring/training agents to management contacts to evaluating results. Technology prepares agents for success. During the hiring… Read More »