Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Posts Categorized: Collaboration

Team Up to Deliver Tools that Have an Impact

I’m pretty sure, regardless of the size of your center or company, you seek to deliver a great customer experience. And I’m willing to bet your customers have a choice of channels. Unfortunately, I’m almost nearly as confident that your customers sometimes feel pain from their inability to easily cross channels and achieve the coveted… Read More »

Your People Are Talking… Technology Helps

Contact centers are a team sport. No one has all of the answers all of the time. Agents work with peers, team leads, escalation resources, corporate subject matter experts (SMEs), and others to resolve customer issues. They can also receive or share information, files, or updates to ensure they stay current. Supervisors/Team Leads support the… Read More »