![web chat in the contact center](https://www.strategiccontact.com/wp-content/uploads/2011/04/web-chat.jpg)
Web chat for contact centers is on the rise. Three-quarters of the participants in our 2010 Multi-Channel Customer Contact Survey said they either supported web chat today or planned to do so within the next 2 years. I’m not surprised. Web chat boosts the success rate of Web-based self-service by helping customers solve problems or complete… Read More »