Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Posts Categorized: Chat

7 Steps to Success for Web Chat in the Contact Center

Web chat for contact centers is on the rise. Three-quarters of the participants in our 2010 Multi-Channel Customer Contact Survey said they either supported web chat today or planned to do so within the next 2 years. I’m not surprised. Web chat boosts the success rate of Web-based self-service by helping customers solve problems or complete… Read More »