Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Posts By: Steve Suhn

Contact Center Technology Meets Social Media

Social media can leverage many of the same technologies that support other contact center channels. Yet unlike traditional channels, most of the action on social networks revolves around the often casual exchange of information between individuals, their friends and family, communities, and organizations. As a result, we need something more from the technology to support… Read More »