Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Optimize Your Current Contact Center Technology

We have a wealth of technology in the contact center, but companies frequently underutilize it or apply it to business needs poorly. Now is a great time to review your deployments and find ways to optimize their business value.

Our contact center technology optimization table provides suggestions for:

  • Routing and Skills
  • Reporting
  • Scorecards and Dashboards
  • Interactive Voice Response (IVR)
  • Workforce Management
  • Quality Monitoring
  • Computer Telephony Integration (CTI)
  • Customer Relationship Management (CRM)
  • Knowledge Management/Wikis

If you want to make the most of your technology investments, use this table to trigger ideas for your “to do” list.