Optimize Your Current Contact Center Technology
We have a wealth of technology in the contact center, but companies frequently underutilize it or apply it to business needs poorly. Now is a great time to review your deployments and find ways to optimize their business value.
Our contact center technology optimization table provides suggestions for:
- Routing and Skills
- Scorecards and Dashboards
- Interactive Voice Response (IVR)
- Workforce Management
- Quality Monitoring
- Computer Telephony Integration (CTI)
- Customer Relationship Management (CRM)
- Knowledge Management/Wikis
If you want to make the most of your technology investments, use this table to trigger ideas for your “to do” list.