Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Contact Center RFP Outline

Each investment in contact center technology should enable business and operational success. It must consider architecture and functionality as well as the strength and experience of the solutions provider. And, of course, the financial side of the equation must satisfy the threshold for internal rate of return.

Our comprehensive Contact Center RFP Outline covers:

  • Solutions Overview
  • Functional Requirements
  • Technical Requirements
  • Implementation Requirements
  • Maintenance & Support Requirements
  • Vendor Information
  • Pricing

If you want the optimal technology investment, make sure you get the RFP process off to a good start.