Contact Center RFP Outline

Each investment in contact center technology should enable business and operational success. It must consider architecture and functionality as well as the strength and experience of the solutions provider. And, of course, the financial side of the equation must satisfy the threshold for internal rate of return.

Our comprehensive Contact Center RFP Outline covers:

Solutions Overview
Functional Requirements
Technical Requirements
Implementation Requirements
Maintenance & Support Requirements
Vendor Information
Pricing

If you want the optimal technology investment, make sure you get the RFP process off to a good start.