Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Contract Documents Overview

Project teams deal with a host of documents to define working relationships with vendors. They collaborate with contract specialists (e.g., procurement, legal) to work through the specific requirements for their organizations.

Our Contract Documents Table helps you anticipate needs for due diligence. It includes:

  • Non-disclosure
  • Security certification
  • Audits
  • Audited financial statements
  • Business continuity plan
  • Document/data recovery
  • Insurance compliance
  • Statement of Work (SOW)
  • Service Level Agreement (SLA)