Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Posts Categorized: Proactive Outbound

Contact Them Before They Contact You

In the age of service frustration and cynicism, it is still possible to “wow” customers. Proactive outbound contact enables companies to connect with customers, anticipate their needs, reach out with useful and timely communications, and trigger execution of the right transactions and outcomes at the right time. I love that my air carriers offer me… Read More »