Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Posts Categorized: PCI

PCI and Other Requirements Demand Contact Center Attention

While contact centers and their IT departments have plenty of demands on their all too limited time, consumer information protection, and data security needs to get on the radar. The Payment Card Industry (PCI) Data Security Standards (DSS) provides a set of technical and operational requirements that applies to anyone who “stores, processes, and/or transmits”… Read More »

The Contact Center as a Police State?

We have had PCI compliance as part of the discussion in many of our projects over the last few years, focused on the technology requirements for data protection and vendor’s abilities to comply. However, we recently heard an unusual – I hope – situation that raised concerns for me. A client who is undergoing a… Read More »