Credit Union Resiliency Survey

Strategic Contact conducted this brief survey to help credit unions understand how their contact centers have responded to the COVID-19 pandemic. This 9-page report covers:

• Readiness to address business disruption
• Actions Taken to respond to changing conditions
• Self-Service adjustments
• Contact Center Staffing including Home Agent Support
• Metrics (e.g., contact volume, handle time, service levels, abandon rate)
• Challenges and Plans going forward

Complete the form to get your free copy.

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