Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Credit Union Resiliency Survey

Strategic Contact conducted this brief survey to help credit unions understand how their contact centers have responded to the COVID-19 pandemic. This 9-page report covers:

  • Readiness to address business disruption
  • Actions Taken to respond to changing conditions
  • Self-Service adjustments
  • Contact Center Staffing┬áincluding Home Agent Support
  • Metrics (e.g., contact volume, handle time, service levels, abandon rate)
  • Challenges and Plans going forward

Complete the form to get your free copy.

 

 

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