In an effort co-sponsored by Contact Center Pipeline, we asked contact center leaders to give us their perspective on technology. Two hundred and sixteen (216) professionals representing centers of all sizes and a diverse collection of industries responded to the call. They shared their:
- Investment drivers
- Decision criteria
- Implementation hurdles, and
- Support concerns
We presented our findings and expert commentary in the July issue of Contact Center Pipeline. The article also includes a profile of the participants.
Complete the form if you would like copies of all available survey results.