In an effort co-sponsored by Contact Center Pipeline, we asked contact center leaders to give us their perspective on technology. Two hundred and sixteen (216) professionals representing centers of all sizes and a diverse collection of industries responded to the call. They shared their:

• Investment drivers
• Decision criteria
• Implementation hurdles, and
• Support concerns

We presented our findings and expert commentary in the July issue of Contact Center Pipeline. The article also includes a profile of the participants.

Download your copy of the Contact Center Technology Survey report now » 

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