Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

In an effort co-sponsored by Contact Center Pipeline, we asked contact center leaders to lend their perspectives on the future of contact center technology. Three hundred and thirty (330) professionals responded to the call. They shared:

  • The anticipated impact of automation on frontline staffing
  • The top 3 technologies impacting contact centers of the future
  • Key contact center goals affected by technology
  • The outlook for artificial intelligence (AI) in the next 5 years

We presented our findings and expert commentary in the July issue of Contact Center Pipeline. The article also includes a profile of the participants.

Complete the form at the right for access to detailed findings as well as copies of all other survey results.