Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Privacy Policy

Our Commitment to Privacy

We developed our Privacy Policy as an extension of our commitment to combine the highest-quality services with the highest level of integrity in dealing with our customers. We will never share your name, address, email address, or purchase information with any third party.

This Policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide to us and to assist you in making informed decisions when using and our services. This statement will be continuously assessed against new technologies, business practices, and our customers’ needs.

What information do we gather?

Information on our site is gathered in two ways: (1) indirectly (for example, through our site’s technology); and (2) directly (for example, when you fill out a form on

One way we collect information is by tracking “passive” information on our website visitors’ browsing behavior. We analyze this information strictly in aggregate terms to ensure our site is structured in a user-friendly way. We do this through the use of cookies. Cookies are small files of information which save and retrieve information about your visit to – for example, how you entered our site, what pages you visited, and what information was of interest to you. The cookies we use identify you merely as a number, and never as an individual.

If you are uncomfortable regarding cookies use, please keep in mind you can disable cookies on your computer by changing the settings in preferences or options menu in your browser. Acceptance of cookies is not a requirement to browse the content of our website.

We also collect information when you voluntarily submit it to us on a web page form. It is completely up to you whether or not you want to provide it.

If you have further questions about our Privacy Pledge or have other comments, please do not hesitate to email us at

Copyright information

Commercial use of our website content without permission is strictly forbidden. However, you may use our website information for your personal use. Please email us at if you are interested in linking to our site or using our content for your website or publication.

Although we have made every effort to provide accurate and up-to-date information, we accept no responsibility for any errors.