Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Yearly Archives: 2025

Change is a Constant; How You Adapt is the Differentiator

The Ancient Greek Philosopher Heraclitus tells us: “The only thing certain is change.” I went down a little rabbit hole reading about that quote and loved the drumbeat of how we all need to adapt to change, because it is coming at us all the time, whether we like it or not. And that is… Read More »