Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Contact Center Work From Home Best Practices

Lower operating costs, increased flexibility, an expanded labor pool… These are just a few of the benefits that call centers have enjoyed with home-based agents. COVID-19 precipitated a rapid expansion of Work From Home (WFH) programs to protect the health and safety of contact center employees. If you’re considering a WFH option, or wish to improve upon an existing program, learn from the industry leaders who’ve chartered the path to success.

Our Work From Home Best Practices provide guidelines for:

  • Strategy
  • Personnel Selection
  • Personnel Management
  • Technology

Get started with your workforce planning today.