Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

Peak Season Coverage Best Practices

Peak season traffic and event-driven bumps in volume make contact center managers’ lives “interesting.” It takes careful planning to ramp up to meet demand, and then ramp down to respect the bottom line. A winning strategy sustains or increases revenue, retains staff, and satisfies customers. Failure squanders opportunity, resources, and customer loyalty.

Our Peak Season Coverage Best Practices provide guidelines for:

  • Strategy
  • Organizational Readiness
  • Personnel Management
  • Technology Use and Optimization