Strategic Call Center Consulting Articles Page 19

Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004

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Contact Center Technology Sourcing

Brian Hinton, Contact Center Pipeline, 02/01/2010

Process Optimization Comes to Fruition

Lori Bocklund and Brian Hinton, Contact Center Pipeline, 01/01/2010

Assessing Your Contact Center: A Strategic Imperative to Becoming the “Best”

SCI Staff, NACC Newsletter, 01/01/2010