Optimize Your Current Contact Center Technology

We have a wealth of technology in the contact center, but companies frequently underutilize it or apply it to business needs poorly. Now is a great time to review your deployments and find ways to optimize their business value.

Our contact center technology optimization table provides suggestions for:

• Routing and Skills
• Reporting
• Scorecards and Dashboards
• Interactive Voice Response (IVR)
• Workforce Management
• Quality Monitoring
• Computer Telephony Integration (CTI)
• Customer Relationship Management (CRM)
• Knowledge Management/Wikis

If you want to make the most of your technology investments, use this table to trigger ideas for your “to do” list.