Independent Contact Center Consultants: Bridging Strategy, Technology and Operations


	Thanks for highlighting the important decisions and their impact on our project. This helped us take ownership of the project outcome and realize some great benefits.

Call Center Training - Events / Speeches

In addition to our consulting practice, we also find time to squeeze in speeches, training sessions, and webcasts on topics such as strategic planning, VoIP, call center outsourcing, IT governance and planning, call center technology, and business continuity and disaster recovery planning.

Here are some hot topics we addressed recently at conferences, webcasts, and seminars for organizations such as CMP, HDI, ICMI, MTA, NWSP, and SearchCRM:

Contact Center Technology 101: What every call center professional needs to know
Maximizing the Value of Your Technology Investments
The Executive's Guide to Technology Planning
The New World of Performance Management and Reporting
The New Contact Center: It's Not a Question of If...
VoIP in the Call Center: What You Need to Know Today to Plan for Tomorrow
Building a Technology Strategy in a Time of Change
The Enlightened Call Center's Guide to Reporting and Analytics Technology
Bleeding Edge Technology: How to Prepare for What's Next
Top Customer Contact Technology Changes to Plan for Today
Total Cost of Outsourcing
Times are Changing: Build Your Technology Strategy Now
Best Practices in Technical Support Operations
Call Center Technology Management's New Look
Making Sense of Today's Call Center Technology Market Dynamics

Please contact us to learn more about any of these topics or to inquire about our availability to speak at your event.

Hear Lori Bocklund speak at ICMI courses and webinars.

Is your project on the "HOT" List? Take a look at our list of things every contact center should be thinking about today concerning technology and operations.




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