Call Center Training - Events / Speeches

In addition to our consulting practice, we also find time to squeeze in speeches, training sessions, and webcasts on topics such as strategic planning, VoIP, call center outsourcing, IT governance and planning, call center technology, and business continuity and disaster recovery planning.

Here are some hot topics we address at conferences, webcasts, and seminars for organizations such as CMP, HDI, ICMI, MTA, NWSP, CCNG, and SearchCRM:

• Contact Center Technology 101: What every call center professional needs to know
• Unified Communications and Web 2.0 in the Contact Center
• Got VoIP?
• Technology that Enables Home Agents
• Smart Investments: Building the Case for Technology to Deliver True Business Value
• The Executive's Guide to Technology Planning
• The New World of Performance Management and Reporting
• How to Build a Believable and Achievable Business Case
• The Virtualization Opportunity: A Compelling Case for the Multisite Contact Center
• Building a Technology Strategy in a Time of Change
• The Enlightened Call Center's Guide to Reporting and Analytics Technology
• KMS – Optimize Contact Center Interactions With The Power Of Knowledge
• Key to Successful Planning, Implementation and Support of Today's VoIP Contact Centers
• Total Cost of Outsourcing
• Times are Changing: Build Your Technology Strategy Now
• Best Practices in Technical Support Operations