
	Independent Contact Center Consultants: Bridging Strategy, Technology and Operations


	Thanks for highlighting the important decisions and their impact on our project. This helped us take ownership of the project outcome and realize some great benefits.

Call Center Training - Events / Speeches

In addition to our consulting practice, we also find time to squeeze in speeches, training sessions, and webcasts on topics such as strategic planning, VoIP, call center outsourcing, IT governance and planning, call center technology, and business continuity and disaster recovery planning.

Here are some hot topics we address at conferences, webcasts, and seminars for organizations such as CMP, HDI, ICMI, MTA, NWSP, CCNG, and SearchCRM:

Building a Technology Strategy in a Time of Change
Contact Center Technology 101: What every call center professional needs to know
Key to Successful Planning, Implementation, and Support of Today's VoIP Contact Centers
Unified Communications and Web 2.0 in the Contact Center
Embracing Social Media: The Contact Center and Beyond
Developing an Effective Multi-channel Strategy
Technology that Enables Home Agents
Smart Investments: Building the Case for Technology to Deliver True Business Value
The New World of Performance Management and Reporting
The Virtualization Opportunity: A Compelling Case for the Multisite Contact Center
The Enlightened Call Center's Guide to Reporting and Analytics Technology
KMS – Optimize Contact Center Interactions With The Power Of Knowledge
Total Cost of Outsourcing
Best Practices in Technical Support Operations

Resource and Vendor Lists

Events

Is your project on the "HOT" List? Take a look at our list of things every contact center should be thinking about today concerning technology and operations.




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