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We have a real passion for helping others understand the many facets of the call center industry. We feel strongly that education is important for every call center professional. That's why we take the time to publish white papers, contribute to other publications, and blog. It's our way of sharing our best practices and thoughts that can help you get more out of your contact center.
White Papers
Publications
- Get "Call Center Technology Demystified," the highly regarded book on call center technologies co-authored by Lori Bocklund, founder and president of Strategic Contact.
- Get the "Call Center Planning and Design Toolkit" from Centerserve, a highly valuable toolkit for anyone building a new center or making significant changes to an existing center. Lori Bocklund is a contributor.
- Get the "Call Center Best Practices" studies from Centerserve that address operations or technology. Strategic Contact's team of consultants contributed to this study and the analysis outcome.
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