Independent Contact Center Consultants: Bridging Strategy, Technology and Operations


	You really understand this industry.

Market Expertise

Our team is brimming with call center veterans who have worked with a variety of companies across many industries. Our consultants can quickly learn what's unique about your business and focus on achieving your specific business objectives, regardless of the market you represent.

We bring our experience in these industries to client projects:

Financial Services
Utilities
Telecommunications
Healthcare
Insurance
Manufacturing
Retail/Distribution
Travel/Transportation
Entertainment
Associations and Nonprofits
Government
Technology/High Tech
Education
Consumer Goods
Business-to-Business Sales/Service

Our expertise is wide spread, covering business, operations, and technology strategy and execution. Here are some of our specialties:

Strategy – technology, sourcing, new centers, consolidating centers, multi-site, etc.
Assessment and roadmap – people, process, and technology changes
Requirements and vendor/technology evaluations
Metrics strategy
Business cases
Organizational and support model design
Process design
Business continuity/disaster recovery planning
Execution of strategic plans

GSA Contract & Services

Market Expertise

Technology Experience

Learn more about our GSA Contract for federal agencies. Download PDF.

Read about how we put our market experience to work in these client projects.

Read our just-published white paper: How to Use Process-Driven Analysis to Produce ROI Projections that Get Projects Funded. Download now.

Strategic Contact shares its Contact Center Best Practices! Download free now.

Click here to find valuable resources for learning about call center technology. Find books, conferences, web research, publications.




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