Go Ahead, Send the Invitation
By Dee Kohler, Consulatant
National Association of Call Centers | Volume 8, Issue 5, May 3, 2013
"If you always do what you've always done, you will always get what you've always got." Henry Ford may have used these famous words to inspire his leadership team to step out of their comfort zones for the sake of improving results. Maybe it's time to challenge ourselves to do something different.
Organizations spend a lot of time, energy, and money developing leadership skills to provide professional, objective feedback to staff to elevate performance. Oftentimes, we do not deploy those same skills at the department level. Your support teams (e.g., IT, HR) and in-house customers (e.g., Marketing, Product Management) can be powerful resources to provide 360-evaluations and basic observations.
Read the entire article >>