Strategic Contact  
Independent Contact Center Consultants: Bridging Strategy, Technology and Operations
About Us Clients Services Resources Blog
Contact Center Consulting
Strategic Call Center Consulting I love you guys. You're there when we need you but you're not always trying to sell us something. Consulting Call Center Management
Call Center Consulting

Strategic Contact takes a fresh approach to contact center consulting. Our clients tell us we get the job done differently than other firms because we listen to them, provide unbiased feedback and analysis, and deliver high value results. We're passionate about solving call center challenges — whether it's helping steer a new initiative, being a catalyst for change, introducing a new technology, planning for or leading implementation, transferring knowledge, or just providing more hands on deck.

Here's our formula for client success:

Call Center Consulting Services
The familiar saying of "been there, done that" truly reflects our team's background. Our consultants bring years of contact center expertise to every project – from strategy to planning to execution.

Read More

While we're technology experts, we also know that people and process need to surround it in order to optimize it. We help clients take a comprehensive view and build a process-driven, financially sound solution that is aligned with business goals.

Read More

We deliver actions and outcomes, not just glossy reports. And because we focus our efforts on our clients' needs (and not our own), our action plans are collaborative and enable our clients to embrace the projects.

Read More

Industry Insights
Optimize Contact Center Project Management with Change Management
– By Lori Fraser, Senior Consulatant
National Association of Call Centers | Volume 9, Issue 10, December 10, 2014

We’ve all heard the clichés about change. “The train is leaving the station. Get on board or be left behind.” The message is to accept change “because I said so.” Yet today’s employees expect more from their leadership. They want to be enrolled in the change process.

Read the entire article >>


Download the 2014 Contact Center Analytics Survey Results

Are You Ready for These Technology Enhancements?
Ken Barton, Contact Center Pipeline, November 2014

Leveraging Technology to Optimize Continuity and Recovery
Matt Morey and Ken Barton, Contact Center Pipeline, October 2014

Technology Sourcing Decisions in a Complex Market
Brian Hinton, Contact Center Pipeline, September 2014

Technology Implementation Challenges and Best Practices
Lori Bocklund, Contact Center Pipeline, August 2014

Internal Tools Transform Communication and Collaboration
Lori Bocklund and Brian Hinton, Contact Center Pipeline, July 2014

More Articles & Resources >>

Join Our Mailing List