Strategic Contact
Independent Contact Center Consultants: Bridging Strategy, Technology and Operations
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Contact Center Consulting
Strategic Call Center Consulting Most consultants just sit back and advise. You actually get your hands dirty. You help us accomplish the things you suggest we do. You are there every step of the way. Consulting Call Center Management
Call Center Consulting

Strategic Contact takes a fresh approach to contact center consulting. Our clients tell us we get the job done differently than other firms because we listen to them, provide unbiased feedback and analysis, and deliver solutions that generate valuable, and valued, results. We're passionate about solving call center challenges — whether it's helping steer a new initiative, being a catalyst for change, introducing a new technology, transferring knowledge, or just providing more hands on deck.

Here's our formula for client success:

Experience
Methodology
Call Center Consulting Services
Action
The familiar saying of "been there, done that" truly reflects our team's background. Our consultants bring years of contact center expertise to every project – from strategy to planning to execution.

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While we're technology experts, we also know that people and process need to surround it in order to optimize it. We help clients take a comprehensive view and build a process-driven, financially sound solution that is aligned with business goals.

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We deliver actions and outcomes, not just glossy reports. And because we focus our efforts on our clients' needs (and not our own), our action plans are collaborative and enable our clients to embrace the projects.

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NEW! Strategic Contact was recently awarded a GSA/FAS Schedule Contract for Mission Oriented Business Integrated Services (MOBIS). With this elite contract, we can now bring our objective, independent, process-driven call center consulting to government agencies. We're enthusiastic to bring our proven expertise in the industry to agencies and their service providers to improve contact center performance on a much broader scale. Read more here.

If you need contact center consulting, help strategizing, planning or executing future initiatives, contact us. We can help.


Highlights
New GSA Contract: We now offer our unique process-based approach to federal agencies and their service providers. Download PDF.

VoIP Article Series - Part 1 - Planning
Lori Bocklund and Brian Hinton, ICMI Insight, May 2008

VoIP Article Series - Part 2 - Important Steps for a Successful Implementation
Lori Bocklund and Brian Hinton, ICMI Insight, June 2008

Cost Structure in Today's Centers
Lori Bocklund and Brian Hinton, ICMI Insight, May 2008


Strategic Contact goes to metrics school with SearchCRM!

Contact Center Best Practices!
Download free now.

Hear Strategic Contact consultants speak at the ACCE conference in Phoenix Sept 15-18

Got Knowledge in Your Contact Center
Matt Morey and Mike Stokes, ICMI Insight, January 2008

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