Becoming the Best: Assessing your Facilities
Lori Fraser and Steve Suhn
The National Association of Call Centers | Volume 5, Issue 2, January 29, 2010
Whether your contact center facility was purpose-built, redesigned, or you are making the most of what you have, you can optimize your plan for using any available facilities improvement budget through a focused assessment. Facilities are more than just space for people to handle calls, emails or chat. They are a critical tool to support business goals, ensure employee health and safety, optimize productivity and ideally attract and inspire agents.
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