Exercises / Activities

To help jump start your thinking about how to approach your call center projects, we've developed several exercises. It's our way of providing tools that help inform and educate. Here are some of our latest:

Need to Optimize Your Strategic Value?
Read some of our thoughts on business, operations, and technology strategy to help get your team thinking about optimizing strategic value.

"HOT" List of Customer Contact Changes
We put together our list of things every contact center should be thinking about today concerning technology and operations. Use this tool to help your team identify what is HOT for you and the actions you need to take. Download the document here.

How do I get started with Strategic Planning?
If you find yourself needing help diving into creating a strategic plan, take a look at Strategic Contact's planning framework to help you organize your thoughts about how to best approach your projects.

Work it. Push it. Strategize it.
Take the Strategic Fitness Test and score your company on these five statements and see how "Strategically Fit" you are.

1  Strongly   Disagree  2  Disagree  3  Neutral  4  Agree  5  Strongly   Agree

1. We have a well-defined business strategy that we have clearly communicated to our staff and that they understand.
2. We know what our business drivers and goals are for the year.
3. We have defined our operational environment so it can meet our business strategy and goals.
4. We have a technology strategy that enables us to achieve our goals.
5. Our business, operations, and technology strategies align.

Total your score.

Are you strategically fit?

0-5     Oh my. We have a long way to go.   6-10     We have work to do.   11-15     We are at a decent starting place.   16-20     We are in pretty good shape.   21-25     We are fit!

Do you want to improve your strategic fitness? We can help. Click here to contact us.