Independent Contact Center Consultants: Bridging Strategy, Technology and Operations
Lori is not only a subject matter expert but a good trainer. The course does not attempt to overload you, yet is very robust and enlightening. I learned a myriad of things I can apply immediately.
Resource and Vendor Lists
CCT Resource List
This is a list of a variety of associations, websites, blogs, publications, conferences and other resources covering call centers. Download >>
CCT Vendor List
This is an organized list of key technology and service vendors in the call center space. Use this as a starting point in your search for new solutions. Download >>
Strategic Contact offers training on contact center technology. Contact us for details.
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