Contact Center Consulting for Government Agencies
Strategic Contact provides a fresh approach to contact center consulting to federal agencies and their service providers. With our recently awarded GSA/FAS Schedule Contract for Mission Oriented Business Integrated Services (MOBIS), we now offer unbiased guidance to help improve government contact center performance.
The GSA (General Services Administration) Schedule is a government-wide procurement system. It provides streamlined access to specialized industry partners with established reputations who have consistently demonstrated the ability to deliver world-class solutions at a "fair and competitive" price. It's the preferred vehicle for government buyers to utilize for needed products and services to enable their agency's mission. Obtaining a GSA Schedule contract for MOBIS requires a high level of experience in process re-engineering consulting, something most organizations are not qualified to deliver.
To receive the contract, Strategic Contact went through a very extensive and rigorous qualification process. It closely examines customer satisfaction, performance history and financial viability. Our unique process-based approach to contact center initiatives and track record of offering unbiased perspectives that drive business results were key factors in the award process.
This highly coveted, long term contract encapsulates a full range of contact center management consulting services, including strategy, organization, operations, processes, metrics, and technology. Here is a sampling of our services for government agencies:
- Contact Center / Operations Strategy
- Multi-site Strategy
- Metrics Strategy
- Outsourcing Strategy
- Technology Strategy and Planning
- Business Cases
- Call Center Design
- Process Design
- Organizational Design
- Technology Requirements and Selection
- Technology Design
- Business Continuity and Disaster Recovery Planning
- Call Center Implementation
- Project Management
- Change Management
To learn more about our government contract and services, download our brochure here or email us as .
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