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We've chosen Strategic Contact for a number of engagements based on their track record of delivery, which inspires trust and confidence. They are demonstrated experts in contact centers from a people, process, and technology perspective and they have a proven approach to driving actionable outcomes. They provide solid, understandable frameworks for brainstorming, requirements setting, implementation management, and follow up.
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They brought instant credibility to our project. Strategic Contact helped us document and articulate a three-year technology roadmap for our contact centers. The advantage of working with consultants that specialize in contact centers – and are not trying to sell technology – is that senior managers are willing to listen and not assume there is a hidden agenda.
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Strategic Contact has assisted us over the years on various initiatives to solidify our contact center vision, develop clear and specific roadmaps for implementing new technology, and repositioning ourselves in the marketplace. Put simply, Strategic Contact delivers on its promises.
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The learnings exceeded my expectations. I have many things to review and discuss when I return to the office!
Your company's involvement was critical to the success we had in this project. You did an outstanding job of helping us accomplish a difficult task in a very timely manner.
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Thanks for highlighting the important decisions and their impact on our project. This helped us take ownership of the project outcome and realize some great benefits.
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I would absolutely recommend Strategic Contact and we will continue to use them for our contact center consulting needs.
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We selected Strategic Contact to help us determine whether to in-source or outsource our call center and to help us improve the routing of customer calls between our sales and service contact center groups. While we selected Strategic Contact because of their expertise in call centers and call center technologies, they were ultimately re-engaged for a second project because of their people.
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Knowledge is only one of their strengths. Their real strength is in their ability to partner and work with differing teams and priorities to recommend a winning outcome that allows for greater efficiencies. Our successes are partially a result of partnering with Strategic Contact. Strategic Contact brings out the best in existing call center staff.
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Strategic Contact helps teams move into more empowered and creative problem-solving actions. And they help organizations see internal roadblocks or risk factors from a non-judgmental third party perspective.
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We were looking at the best way to apply current technologies to our call center. We did a consultant search and Strategic Contact provided the most organized, well thought out approach to what we were looking for.
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Strategic Contact spent the time to understand the nature of our call center and the challenges we face. They made recommendations on technologies that would provide good value for our organization.
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Strategic Contact consultants have considerable experience and are very familiar and current with all of the technologies and best practices in this space. An added dimension is that they are equally familiar with business needs.
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Most consultants just sit back and advise. You actually get your hands dirty. You help us accomplish the things you suggest we do. You are there every step of the way.
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The class exceeded any expectations I had and Lori was fantastic. She made all the topics real and applicable to my organization. I truly enjoyed the class.
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You really helped us think through some important options.
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Thanks for being a neutral third-party and bringing our team to a shared consensus.
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We couldn't have done this without you.
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Thanks for clarifying our options, and keeping us on track!
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We would not be where we are without your help.
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You have helped us break the cycle of repeating a "bad" history.
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Thanks for being a neutral third-party and bringing our team to a shared consensus.
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You really understand this industry.
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Your company's involvement was critical to the success we had in this project. You did an outstanding job of helping us accomplish a difficult task in a very timely manner.
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Lori is not only a subject matter expert but a good trainer. The course does not attempt to overload you, yet is very robust and enlightening. I learned a myriad of things I can apply immediately.
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