Background

A Note From Lori Bocklund, Founder of Strategic Contact

I formed Strategic Contact in 2004 with the goal of creating an independent consulting firm that focuses on strategy first. We start with strategy because it is the key to optimizing the value of customer interaction, and it provides the proper context for everything else. Further, it is a high priority for most business and technology leaders.

Throughout my 15 years of consulting and over 20 years in the call center business, I've found that many companies lack the time, resources, and/or methodologies to conduct strategic planning and bring their plans to fruition. This has become even more apparent as companies have tightened budgets and sought greater and greater productivity from their resources. Most centers and those who manage and support them are too busy fighting fires to find the time to lead strategic initiatives. Yet they know strategic planning is essential.

We are dedicated and passionate about helping clients find a way to define and deliver on strategic plans. We can also provide support if you've already developed a strategy and need help executing it.

Strategic Contact has been very fortunate to attract a team of highly regarded industry experts and respected consultants. We've been on the front lines for years and understand what it takes to deliver results that matter. And, we also know that without the highest caliber of talent on our team, we couldn't have the client successes that we enjoy today.

I hope you will take the time to review our service offerings, learn about our team and approach, and browse through some of our thoughts on how companies can optimize their strategic value. I'd love to talk to you about how we can help your company with technology or operations planning and execution–the first step toward what I hope will be a successful partnership.

We look forward to working with you.

Sincerely,
Lori Bocklund
Founder and President