2008 Articles
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- VoIP Article Series - Part 3 - Changing Support Roles to Optimize VoIP
Lori Bocklund and Brian Hinton, ICMI Insight, July 2008
- VoIP Article Series - Part 2 - Important Steps for a Successful Implementation
Lori Bocklund and Brian Hinton, ICMI Insight, June 2008
- VoIP Article Series - Part 1 - Planning
Lori Bocklund and Brian Hinton, ICMI Insight, May 2008
- Cost Structure in Today's Centers
Lori Bocklund and Brian Hinton, ICMI Insight, May 2008
- Got Knowledge in Your Contact Center
Matt Morey and Mike Stokes, ICMI Insight, January 2008
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