
	Independent Contact Center Consultants: Bridging Strategy, Technology and Operations


	Thanks for highlighting the important decisions and their impact on our project. This helped us take ownership of the project outcome and realize some great benefits.

2008 Articles

If after reading and learning from these resources you have questions, you want us to address, click here to let us know.

VoIP Article Series - Part 3 - Changing Support Roles to Optimize VoIP
Lori Bocklund and Brian Hinton, ICMI Insight, July 2008
VoIP Article Series - Part 2 - Important Steps for a Successful Implementation
Lori Bocklund and Brian Hinton, ICMI Insight, June 2008
VoIP Article Series - Part 1 - Planning
Lori Bocklund and Brian Hinton, ICMI Insight, May 2008
Cost Structure in Today's Centers
Lori Bocklund and Brian Hinton, ICMI Insight, May 2008
Got Knowledge in Your Contact Center
Matt Morey and Mike Stokes, ICMI Insight, January 2008

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