Independent Contact Center Consultants: Bridging Strategy, Technology and Operations


	Thanks for highlighting the important decisions and their impact on our project. This helped us take ownership of the project outcome and realize some great benefits.

2007 Articles

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Workforce Optimization State of the Market
Brian Hinton, ICMI Insight, December 2007
Finding the Right Vendor Partner
Lori Bocklund, ICMI Insight, October 2007

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