Independent Contact Center Consultants: Bridging Strategy, Technology and Operations


	Thanks for highlighting the important decisions and their impact on our project. This helped us take ownership of the project outcome and realize some great benefits.

2006 Articles

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Companies and Agents Benefit from Work-at-Home Program for Disabled
Lori Bocklund, Call Center Management Review, August 2006
Five Factors for Successful Speech Deployments
Ewan O'Leary, ICCM Newsline, June 27, 2006
There's Never Been a Better Time for Home Agents
Lori Bocklund, ICCM Newsline, May 9, 2006
Secrets to Success in Supporting Today's Contact Center Technology
Lori Bocklund, ICCM Weekly, January 26, 2006

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