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2005 Articles
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- What Makes the Good Centers Good?
Lori Bocklund, ICCM Weekly, December 12, 2005
- Get Off the Island: Connect the Contact Center across Your Enterprise
Lori Bocklund, ICCM Weekly, October 12, 2005
- Be Careful What You Wish For: Retaining Choice in Contact Center Solutions
Lori Bocklund, ICCM Weekly, August 23, 2005
- What's on Your Radar
Lori Bocklund, ICCM Weekly, July 6, 2005
- Creating a Conversation With Vendors to Optimize Technology Selection
Lori Bocklund, ICCM Weekly, May 19, 2005
- Hosted Solutions: Does this Rose
Smell Sweeter?
Lori Bocklund, Call Center Management Review, May, 2005
- Time to Retire ACD and CTI
Lori Bocklund, ICCM Weekly, March 2, 2005
- Just Do It Right!
Lori Bocklund, ICCM Weekly, January 18, 2005
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