2004 Articles

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• Top Tips to Find a Tip-Top Vendor Solution
  Lori Bocklund, ICCM Weekly, November 30, 2004
  
  
• Build a Believable and Achievable Business Case
  Lori Bocklund, ICCM Weekly, October 19, 2004
  
  
• Take an Enterprise View!
  Lori Bocklund, ICCM Weekly, August 31, 2004
  
  
• Skeptics, Enthusiasts, and Pragmatists
  Lori Bocklund, ICCM Weekly, July 27, 2004
  
  
• Be a Technology Leader
  Lori Bocklund, CIAC Certification News, July, 2004
  
  
• CTI: Resurging or Receding?
  Lori Bocklund, ICCM Weekly, June 15, 2004
  
  
• Total Cost of Outsourcing
  Lori Bocklund, SearchCRM, June, 2004
  
  
• Giving Small to Medium Centers the Attention They Deserve
  Lori Bocklund, ICCM Weekly, May 11, 2004
  
  
• VoIP Breaks Down the Walls of the Call Center
  Lori Bocklund, Network World, May 10, 2004
  
  
• Creating a Business and IT Partnership for Success
  Lori Bocklund, ICCM Weekly, April 6, 2004
  
  
• Contact Center Technology Adoption in the Age of Technology Transformation
  Lori Bocklund, Call Center Management Review, February 2004
  
  
• Overwhelmed by Tactical Issues? It's Time to Flex Your Strategic Muscles!
  Lori Bocklund and Jeff Hiatt, ICCM Weekly, January 6, 2004