Independent Contact Center Consultants: Bridging Strategy, Technology and Operations


	Thanks for highlighting the important decisions and their impact on our project. This helped us take ownership of the project outcome and realize some great benefits.

2001 Articles

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Are You Automating or Transforming Your Contact Center?
Lori Bocklund, ICCM Weekly, November 8, 2001
A Time to Reflect
Lori Bocklund, ICCM Weekly, October 2001
How to Develop a Customer Contact Technology Strategy
Lori Bocklund, Call Center Management Review, October 2001
Making the Most of What You Have,
Lori Bocklund, ICCM Weekly, September 6, 2001
From CSR to Workflow Architect: A Career Path Success Story
Lori Bocklund, Call Center Management Review, July 2001

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