Independent Contact Center Consultants: Bridging Strategy, Technology and Operations


	Thanks for highlighting the important decisions and their impact on our project. This helped us take ownership of the project outcome and realize some great benefits.

Part of being a thought leader in the industry means you're actively involved in the community at large and often asked for your thoughts and comments on industry trends, technologies and practices in a variety of publications. We feel it is an excellent opportunity to educate business and technology leaders on ideas that are having the biggest impact on them, and the call centers they run and support.

If after reading and learning from these resources you have questions you want us to address, click here to let us know.

Articles

Here are some articles that reflect our latest thinking on call center strategy, operations, and technology.

Social Media Wants YOU
Maren Symonds, NACC Newsletter, July 9, 2010
The Agility/Complexity Dilemma
Lori Bocklund, NACC Newsletter, June 4, 2010
Make the Right Technology Choices to Hear the Voice of Your Customers
Lori Bocklund, Brian Hinton and Lori Fraser, Contact Center Pipeline, May 2010
Business Process Optimization: Execute the Plan Successfully
Brian Hinton, NACC Newsletter, May 7, 2010
Technology for Outsourcing Agents
Lori Bocklund, Contact Center Pipeline, April 2010
Business Process Optimization: Design New Processes and Develop the Plan
Brian Hinton, NACC Newsletter, April 9, 2010
Business Process Optimization: Assess and Analyze to Identify Your Options
Brian Hinton, NACC Newsletter, March 12, 2010
The Brave New World of Self Service
Lori Bocklund, Brian Hinton and Matt Morey, Contact Center Pipeline, March 2010
Business Process Optimization: Discovery – Know Yourself
Brian Hinton, NACC Newsletter, February 26, 2010
Business Process Optimization: The Contact Center is a Good Place to Start
Brian Hinton, NACC Newsletter, February 12, 2010
Contact Center Technology Sourcing
Brian Hinton, Contact Center Pipeline, February 2010
Becoming the Best: Assessing your Facilities
Lori Fraser and Steve Suhn, NACC Newsletter, January 29, 2010
Becoming the Best: Assessing your Metrics and Reporting
Lori Bocklund, NACC Newsletter, January 15, 2010
Process Optimization Comes to Fruition
Lori Bocklund and Brian Hinton, Contact Center Pipeline, January 2010

2009 Archive
2008 Archive
2007 Archive
2006 Archive

Press Releases

Strategic Contact Receives GSA/FAS Schedule Contract for MOBIS
April 1, 2008

Strategic Contact Publishes New Findings on the Cost Structure in Today's Contact Center
March 12, 2008

Articles/News

Events/Speeches

Publications/White Papers

Exercises/Activities

Alliances

Affiliates

Resource and Vendor Lists

Download Strategic Contact's best practices list or our company brochure.

Need More Information? To request more information, schedule an interview, or get a quick answer to a media-related question, email us at consult@strategiccontact.com.




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