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| Independent Contact Center Consultants: Bridging Strategy, Technology and Operations | |
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 Part of being a thought leader in the industry means you're actively involved in the community at large and often asked for your thoughts and comments on industry trends, technologies and practices in a variety of publications. We feel it is an excellent opportunity to educate business and technology leaders on ideas that are having the biggest impact on them, and the call centers they run and support. If after reading and learning from these resources you have questions you want us to address, click here to let us know.
ArticlesPart of being a thought leader in the industry means you're often asked for your thoughts and comments on industry trends, technologies and practices in a variety of publications. We're frequently asked to participate and feel it is an excellent opportunity to educate business and technology leaders on ideas that are having the biggest impact on them, and the call centers they run and support. If after reading and learning from these resources you have questions you want us to address, click here to let us know. Here are some articles that reflect our latest thinking on call center strategy, operations, and technology.
2007 Archive
Press Releases
Strategic Contact Receives GSA/FAS Schedule Contract for MOBIS
Strategic Contact Publishes New Findings on the Cost Structure in Today's Contact Center
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