Independent Contact Center Consultants: Bridging Strategy, Technology and Operations


	Lori is not only a subject matter expert but a good trainer. The course does not attempt to overload you, yet is very robust and enlightening. I learned a myriad of things I can apply immediately.

Resources

Get caught up on all the latest industry news in our many articles, speeches, publications. We're talking and writing about many of the issues that matter most to call center managers, technologists and executives.

Our talented team is constantly on the move and in the know, bringing you the most relevant and valuable information and guidance. We've compiled a list of valuable resources for learning about call center technology. You can find books, conferences, web research, and publications here and a collection of vendors to consider in each major technology area here. If you have questions or issues you can't find addressed here, let us know.

Resource and Vendor Lists

We've developed best practices from working with and in many call centers. Click here for a document to stir your thinking on how to improve your center.

New GSA Contract: We now offer our unique process-based approach to federal agencies and their service providers. Download PDF.

Read our just-published white paper: How to Use Process-Driven Analysis to Produce ROI Projections that Get Projects Funded. Download now.




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