
Affiliates
We have an invaluable network of affiliates and resources available to help us serve our clients.
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CCNG The Industry's #1 Network For Customer Care Professionals.
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Centerserve A comprehensive directory and resource index for call center managers including books, articles, vendor listings, research and best practices reports.
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Change Management Learning Center Training and resources to manage the people side of change.
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Contact Babel Provider of annual study of the US contact center industry.
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Contact Center Pipeline A monthly newsletter dedicated to call center management where Strategic Contact has a technology topics column.
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ICMI Membership, publications, consulting resources, classroom and web training seminars.
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NACC National Association of Call Centers "The Leading Voice of the Call Center Industry" which offers independent research, membership, and a newsletter which publishes Strategic Contact content.
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SearchCRM Web resources
for CRM, including "Ask the Expert".
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