Affiliates

We have an invaluable network of affiliates and resources available to help us serve our clients.

CCNG The Industry's #1 Network For Customer Care Professionals. Centerserve A comprehensive directory and resource index for call center managers including books, articles, vendor listings, research, and best practices reports. Change Management Learning Center Training and resources to manage the people side of change. Contact Babel Provider of annual study of the US contact center industry. Contact Center Pipeline A monthly newsletter dedicated to call center management where Strategic Contact has a technology topics column. ICMI Membership, publications, consulting resources, classroom, and web training seminars. NACC – National Association of Call Centers "The Leading Voice of the Call Center Industry" which offers independent research, membership, and a newsletter which publishes Strategic Contact content. SearchCRM Web resources for CRM, including "Ask the Expert".