Independent Contact Center Consultants: Bridging Strategy, Technology and Operations


	We would not be where we are without your help.

Affiliates

We have an invaluable network of affiliates and resources available to help us serve our clients.

Centerserve
A comprehensive directory and resource index for call center managers including books, articles, vendor listings, research and best practices reports.

Change Management Learning Center
Training and resources to manage the people side of change.

Contact Babel
Provider of annual study of the US contact center industry.

ICMI
Membership, publications, consulting resources, classroom and web training seminars.

Primary Matters
Strategic Contact's tool for business impact analysis - ROI, TCO, cost/benefit and other financial analysis services.

SearchCRM
Web resources for CRM, including "Ask the Expert".

More resources! Check out our valuable resources for learning about call center technology. Find books, conferences, web research, and publications here.

Looking for a vendor? Click here to see the latest lists of vendors to consider in each major technology area.

Hear Lori Bocklund speak at ICMI courses and webinars.




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