About Us

Contact centers today face many challenging situations: making decisions on call center outsourcing, migrating to VoIP, consolidating or expanding centers, designing a virtual call center, building a solid information technology plan for the future, and much more. We recognize many companies need to bring in third-party experts to help them introduce new initiatives or optimize the strategic value of their technology and operations.

The team at Strategic Contact combines more than 100 years of experience with contact centers large and small. We've been on the front lines helping companies plan for change and growth, evaluate new technologies and services, revamp and reorganize their operations and processes, develop outsourcing and virtual call center programs, and conduct business case analysis.

Whatever project we're working on – whether for a Fortune 500 or a small to medium business – clients rely on our thoughtful perspective and empowering approach to drive results. By leveraging our years of experience and proven methodologies, we bring value to any project with our depth and breadth of knowledge.

The bottom line? Strategic Contact is an independent consulting firm that loves contact centers and the interesting challenges they offer. We provide unbiased, objective perspectives based on our deep experience with operations, organizations, processes and technologies.

We take great pride in our ability to exceed client expectations by taking a partnership approach, working closely with clients to achieve their business goals through meticulous planning and execution of projects.